Do you block mails from certain domains?
Yes, mails get rejected from hosts that are listed on a realtime blacklist we use (e.g. SORBS). Such mails are tagged with error:
Service unavailable; Client host blocked using xyz
Problematic hosts are still able to send you emails if they contact you through another address: make use of a free mail forwarding address (e.g. 4warding.com) to redirect mails from such blacklisted hosts to your Shtrudel Mail account. Don't forget to inform the "blacklisted" senders about the new address.
Don't hesitate to contact Support if you need additional assistance!
Which browsers are supported?
To use all the advanced features of Shtrudel Mail, your browser has to support Javascript/DOM.
Following browsers are fully supported:
- MS Internet Explorer, version 5+
- Firefox, version 1+
- Mozilla, Netscape and other Gecko browsers
How do I create a new e-mail?
To create a new e-mail, click on the "Compose" icon.
Then fill in the receivers email address, subject and body of the message and click on the "Send" button.
You can format message text, insert images, buttons, tables, links and more when writing messages! IE users may also use the editors spellchecker. Goto "Preferences" | "Compose Options" to enable the advanced WYSIWYG editor.
After you are done you are either taken to your "Sent Items" folder or Inbox as you defined in "Preferences" - "Compose Options" (option "Folder to return to").
How do I delete messages?
There are several ways to delete messages:
- In the message itself click on the "Delete" button.
- In the message list right-click over the message (this opens the context menu) and click on "Delete". Or select the message (checkbox on the right side) and click on "Delete Messages" in the "Actions to perform" dropdown menu below the message list.
- You may also select multiple messages, then right-click over any of them and finally click on "Delete" (context and dropdown menus work for both single and multiple messages).
- New: Delete unreads: if you want to delete all unread messages in a folder right-click on the respective folder (left folder pane) and select "Delete unreads".
Deleted messages are moved to the "Trash Can" folder.
How do I undelete messages?
You may only undelete the messages which are in the "Trash Can" folder yet.
In the "Trash Can" message list right-click the message (this opens the context menu) and click on "Move". Then choose destination folder. Or select the message (checkbox on the right side) and click on "Move Messages" in the "Actions to perform" dropdown menu below the message list. Again choose destination folder.
Context and dropdown menus work for both single and multiple messages. Just select all messages you want to undelete.
How can I empty my Trash Can?
To empty your Trash Can just open the "Trash Can" folder and click on the "Empty Trash" button. You can also right-click on the "Trash Can" folder link (this opens the context menu) and click on "Empty".
Once you empty your Trash Can, the messages are permanently deleted!
Note: emptying your Trash Can frees up valuable quota space.
Basic Operations with e-mails
If you select multiple e-mails, you can perform following operations:
via context menu
- open the messages, each one in a new window
- forward the messages as attachment
- mark the messages as read or unread
- flag or unflag the messages
- move the messages to a folder of your choice
- delete the messages
- add the senders to the address book
- block the senders (see message rules)
- block the subjects (see message rules)
via dropdown menus
- move the messages to a folder of your choice
- delete the messages
- add the senders to the address book
- block the senders (see message rules)
- block the subjects (see message rules)
- forward the messages as attachment
- mark the messages as read or unread
- flag or unflag the messages
- mark the messages as replied or not replied
- mark the messages as forwarded or not forwarded
Basic Operations with folders
If you right-click on a folder, you can perform following operations:
- open the folder
- search the folder
- rename the folder (only custom folders)
- empty the folder
- delete unread messages
- delete the folder (only custom folders)
- mark all messages inside the folder as read or unread
How can I change the number of e-mails displayed on my Inbox?
To change the number of e-mails displayed on your Inbox please follow the instructions given below:
1. Click on "Preferences" icon and then on "Folder View Options"
2. Select the number of e-mails you wish to be displayed in the "Messages per page" field.
How can I easily organize my e-mails (Message Rules)?
You can use message rules (filters) in combination with custom folders to organize your e-mails and manage the flow of incoming e-mails.You can have your e-mails sorted just like clothes in your drawer by moving them into folders. (e.g. you can set up a message rule, which will move any message from certain e-mail address to certain folder).
After you create a message rule and activate it, it is applied automatically to new messages in your Inbox.Message rules are applied in their order of appearance: each rule is applied, beginning at the top of the list.
You can also apply a message rule manually to any folder.
Example:
If you want to delete all mails with subject 'viagra' except those from 'friend@domain.com', you can create following rules in this order of appearance:
(1)- "if subject contains 'viagra' -> delete it."
(2)- "if email address contains 'friend@domain.com' -> move it to Inbox."
If you flip the rule order, all mails with subject 'viagra' get deleted!
What is an alias?
An alias is an extra address which forwards all mail to your main account.
Aliases provide multiple, easy-to-use, disposable email addresses that allow you to receive messages from automated systemsand unknown senders, while protecting your primary account from spam and other unwanted mail.
An alias does not have any storage of its own, and does not work independent from the main account, but it can be removed anytime if it receives unwanted mail.
For maximum spam control, we recommend that you direct your Aliases mail to a custom folder (see Message Rules).This will allow you to easily identify and eliminate spam without affecting the rest of your email experience.
How do I set up an alias?
To create an alias please follow the instructions given below:
1. Click on "Preferences" icon and then on "Email Aliases".
2. Enter your desired alias-name in the empty field (without @shtrudel.com). Your alias is added to the list.
3. Now click on "Update Aliases".
How do I use an alias?
When on the Compose screen, you can choose between all different From addresses you've configured. Simply select the address in the "From" drop-down menu.
To change the default From address, goto "Preferences" ¦ "Compose Options" and choose the appropriate address in the "Default account to use" drop-down-menu.
To use the selected From address as the Reply-To address make sure to set the "Alias overrides Reply-To" option to yes. This ensures that the recipientwill reply (should he decide to reply :-)) to the address you sent the mail from and not to the "Default Reply-To address". Alternatively you can choose to havea Reply-To field displayed when composing a new message ("Display Reply-To field when composing").
How often can I change my aliases?
You can change your aliases at any time, as much as you want.
How many aliases do I have?
Currently you have 5 aliases.
What's the maximum attachment size?
You can send and receive messages up to 10 megabytes (MB) in size. However, the precise amount allowable will be increased in the future.
What is the recommended screen resolution?
The minimum recommended resolution is 1024x768. However, 1280x1024 would show better on IE.
What are the supported languages?
Currently the supported languages are English, Hebrew, Italian and German.
How do I change the language?
From English: Preferences > General Options > Language > Save
From German: Einstellungen > Allgemeine Optionen > Sprache > Salva
From Italian: Preferenze > Opzioni Generali > Lingua > Salva
From Hebrew: הגדרות > אפשרויות כללי > שפה > שמור.
How can I find some more information about the message sender?
You can display the message advanced MIME headers. This feature will help you to determine from where the spam was sent (IP address of the spammer mail server), spam score, spam report and more.
To enable this feature go to Preferences > Reading options > Show advanced headers > Yes.
What's the maximum attachments I can send per mail message?
You can send as many as you want up to the size of the maximum attachment - 10 megabytes (MB) in size.
What if I don't have a primary email address to provide?
Please contact us and provide a cell phone number. We will send you a text message with a code, then send the code back to contact@shtrudel.com and we will create your account with Shtrudel M@il.
Why I can't send emails to more than 2 recipients?
The reason for that is to block spammers from sending spams from our servers. If you would like to be able to send messages to more than 2 recipients and your account is activated for at least 3 month, please contact us and we will enable your account to send messages to more than 2 recipients.
Can I read and write email using Outlook Express?
No, unfortunately currently there is no way to get you emails using Outlook.
